Privacy Policy

1. Introduction

Coswheel Technology Co., Ltd. ("COSWHEEL," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, transfer, and protect personal information when you visit coswheelebike-ca.com, create an account, place an order, contact customer service, subscribe to marketing communications, or otherwise interact with our Canadian online store.

Seller and organization responsible for this website:

Coswheel Technology Co., Ltd.
Room 1508, 15/F, Office Tower II, Grand Plaza
625 Nathan Road, Mong Kok, Kowloon
Hong Kong SAR

This website serves customers in Canada. We handle personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. What Personal Information Means

"Personal information" means information about an identifiable individual. It may include information that directly identifies you and information that can reasonably be linked with other information to identify you.

Information that has been permanently anonymized or aggregated so that it can no longer reasonably identify an individual is not treated as personal information under this Policy.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

3.1 Information You Provide

We may collect information you provide when you:

  • Create or manage an account;

  • Place or cancel an order;

  • Request shipping, return, refund, or warranty assistance;

  • Contact us by email, chat, telephone, or an online form;

  • Subscribe to marketing communications;

  • Submit a review, survey response, photograph, video, or other content;

  • Participate in a promotion or contest.

This information may include:

  • Name;

  • Email address;

  • Telephone number;

  • Billing and shipping addresses;

  • Account login and authentication information;

  • Order history and product preferences;

  • Customer-service communications;

  • Product serial numbers and proof of purchase;

  • Photographs or videos submitted for delivery, return, or warranty claims;

  • Marketing preferences and consent records.

3.2 Payment Information

Payments are processed by authorized payment service providers. Depending on the payment method, the provider may collect payment-card details, billing information, authentication information, and fraud-prevention data.

COSWHEEL generally does not receive or store complete payment-card numbers. We may receive limited payment information, such as the payment method, transaction identifier, payment status, card type, and the last digits of a payment card.

3.3 Information Collected Automatically

When you access the website, we and our authorized service providers may automatically collect information such as:

  • IP address;

  • Browser and device type;

  • Operating system;

  • Device identifiers;

  • Approximate location derived from an IP address;

  • Language and time-zone settings;

  • Pages viewed and links selected;

  • Referring and exit pages;

  • Date, time, and duration of visits;

  • Shopping-cart activity and purchase interactions;

  • Cookie, advertising, and analytics identifiers;

  • Diagnostic, performance, and security information.

We do not collect precise GPS location through the website unless a feature clearly requests it and you provide the required permission.

3.4 Information From Other Sources

We may receive personal information from payment processors, shipping carriers, fraud-prevention providers, advertising and analytics partners, customer-support providers, authorized retailers, or other service providers where permitted by law.

4. Why We Collect and Use Personal Information

We may collect and use personal information for the following purposes:

  • To process payments and complete orders;

  • To arrange delivery and provide tracking information;

  • To create and administer customer accounts;

  • To provide customer service and technical support;

  • To process cancellations, returns, refunds, warranty claims, and replacement parts;

  • To verify purchases, serial numbers, and warranty eligibility;

  • To communicate about orders, accounts, policies, product notices, or safety matters;

  • To prevent fraud, payment abuse, security incidents, and unlawful activity;

  • To operate, maintain, troubleshoot, and improve the website;

  • To understand website performance and customer interactions;

  • To personalize website content and advertising where permitted;

  • To administer surveys, promotions, contests, or customer reviews;

  • To maintain financial, tax, legal, and business records;

  • To establish, exercise, or defend legal claims;

  • To comply with applicable laws, regulatory requirements, and lawful requests.

We limit collection and use to purposes that a reasonable person would consider appropriate in the circumstances and obtain consent where required by law.

5. Consent and Your Choices

We obtain consent in a form appropriate to the sensitivity of the information and the circumstances. Consent may be express or implied where permitted by law.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to provide a requested product or service. For example, we need certain information to process payment, deliver an order, or administer a warranty claim.

To withdraw consent or change your privacy preferences, contact us using the information in Section 16.

6. Marketing Communications

Where required by Canadian law, we obtain consent before sending commercial electronic messages.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. We will process unsubscribe requests within the period required by law.

Even if you unsubscribe from marketing, we may continue to send non-promotional communications relating to an existing order, account, warranty claim, product-safety notice, or customer-service request.

We do not disclose personal information to unaffiliated third parties for their own direct marketing without the consent required by law.

7. Cookies and Similar Technologies

Cookies are small files or identifiers stored on a browser or device. We may also use pixels, tags, software development kits, local storage, and similar technologies.

We and our authorized providers may use these technologies to:

  • Keep the website and shopping cart functioning;

  • Remember account and language preferences;

  • Maintain website security and prevent fraud;

  • Understand website traffic and performance;

  • Measure advertising and campaign effectiveness;

  • Personalize content and advertising where permitted.

Some cookies are necessary for the operation of the website. Other cookies, including certain analytics or advertising cookies, may be optional and subject to consent where required.

You can manage cookies through available website privacy controls or browser settings. Disabling certain cookies may affect website functionality. Browser controls may not eliminate information previously collected or all uses of similar technologies.

8. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary and permitted by law:

  • E-commerce and website-hosting providers;

  • Payment processors and financial institutions;

  • Shipping carriers, freight providers, warehouses, and fulfilment partners;

  • Customer-service, technical-support, and repair providers;

  • Fraud-prevention and cybersecurity providers;

  • Analytics, advertising, and marketing providers;

  • Professional advisers, including auditors, accountants, insurers, and legal advisers;

  • Government, regulatory, law-enforcement, or judicial authorities where legally required;

  • A purchaser, successor, or adviser involved in a proposed or completed merger, acquisition, financing, reorganization, or sale of all or part of our business.

Service providers are authorized to process personal information only for the services they provide to us or as otherwise permitted by law. We do not sell personal information for monetary payment.

9. Cross-Border Processing and Storage

Coswheel Technology Co., Ltd. is located in Hong Kong SAR, and some of our service providers may operate in Canada, Hong Kong SAR, the United States, China, or other jurisdictions.

As a result, personal information may be transferred to, accessed from, processed in, or stored outside the Canadian province or territory in which you reside, including outside Canada.

Personal information processed in another jurisdiction may be subject to that jurisdiction's laws and may be accessible to courts, law-enforcement agencies, national-security authorities, or other government bodies in accordance with local law.

We remain responsible for personal information transferred to service providers for processing on our behalf and use contractual, organizational, and technical measures appropriate to the sensitivity of the information. Where required, we assess privacy risks before transferring personal information outside the applicable jurisdiction.

You may contact us for information about our use of service providers outside Canada or our policies concerning cross-border processing.

10. Security Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or disposal.

These measures may include access controls, authentication, encryption in transit, security monitoring, employee or contractor confidentiality obligations, and service-provider reviews.

No online service, transmission method, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorized account activity.

If a privacy or security breach occurs, we will investigate and provide notifications to affected individuals and regulators where required by applicable law.

11. Retention and Disposal

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy or to meet legal, tax, accounting, fraud-prevention, warranty, dispute-resolution, and recordkeeping requirements.

Retention periods vary depending on the type of information, the transaction, applicable limitation periods, and legal obligations.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to lawful exceptions and technical limitations.

12. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to personal information we hold about you;

  • Information about how your personal information has been used or disclosed;

  • Correction of inaccurate or incomplete personal information;

  • Withdrawal of consent to certain processing;

  • Deletion or de-indexing where such a right applies;

  • Information about our privacy practices and service providers;

  • Review of a decision concerning a privacy request;

  • An opportunity to challenge our compliance with applicable privacy law.

We may need to verify your identity before completing a request. We will use verification information only for that purpose.

Access or deletion may be refused or limited where permitted or required by law, including where disclosure would reveal another person's information, interfere with an investigation, disclose confidential commercial information, or conflict with legal recordkeeping obligations.

We will respond within the period required by applicable law, normally within 30 days unless a lawful extension applies.

13. Children and Minors

Our website and products are not directed to children, and we do not knowingly collect personal information from children without the consent required by law.

Purchases must be made by a person who has reached the age of majority in their province or territory of residence or with the involvement of a parent or legal guardian.

If you believe that a child has provided personal information without appropriate consent, contact us so that we can review and, where appropriate, delete the information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services that we do not control.

This Privacy Policy does not apply to independent third parties. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or services.

The updated version will be posted on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent before making a material change that affects how personal information is used.

16. Privacy Contact and Complaints

Coswheel Technology Co., Ltd. is responsible for personal information under its control. Privacy questions, requests, withdrawals of consent, and complaints may be directed to our Privacy Officer:

Privacy Officer
Coswheel Technology Co., Ltd.
Room 1508, 15/F, Office Tower II, Grand Plaza
625 Nathan Road, Mong Kok, Kowloon
Hong Kong SAR
Email: service.ca@coswheel.com
Email subject: Privacy Request – Canada

Please include enough information to identify your account or transaction and describe your request. Do not email complete payment-card numbers or account passwords.

We will investigate privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator, including the privacy authority in Québec, British Columbia, or Alberta.