Terms & Conditions

OVERVIEW

This website, coswheelebike-ca.com, is operated by COSWHEEL. Throughout the website, the terms “COSWHEEL,” “we,” “us,” and “our” refer to COSWHEEL and the applicable entity identified as the seller in your order confirmation, invoice, or payment record.

COSWHEEL offers this website, including all information, tools, products, and services available through the website, subject to your acceptance of these Terms and Conditions and all other policies and notices referenced herein.

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms and Conditions, including the policies incorporated by reference.

These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before using the website. If you do not agree with these Terms, you must not use the website or purchase products through it.

Nothing in these Terms excludes, restricts, or modifies any right, warranty, condition, or remedy that cannot legally be excluded, restricted, or modified under applicable Canadian federal, provincial, or territorial law.

We may add new features, products, tools, or services to the website. Unless otherwise stated, they will also be governed by these Terms.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you have reached the age of majority in the Canadian province or territory in which you reside.

If you have not reached the age of majority, you may use the website only with the involvement and consent of your parent or legal guardian.

You may not use our website, products, or services for any unlawful or unauthorized purpose. You must comply with all applicable federal, provincial, territorial, and municipal laws, including laws relating to:

  • Intellectual property
  • Privacy and data protection
  • Consumer protection
  • Electronic communications
  • Product use
  • Electric bicycles and motor vehicles
  • Road, trail, and off-road operation

You must not transmit viruses, malware, worms, destructive code, or any material intended to interfere with the website or its users.

A material breach of these Terms may result in suspension or termination of your access to the website or services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service, access, or an order where reasonably necessary, including in cases involving:

  • Suspected fraud
  • Unauthorized payment
  • Incorrect pricing
  • Product unavailability
  • Prohibited resale
  • Sanctions or legal restrictions
  • Abuse of our policies
  • Threats to website security
  • Violations of these Terms

We will not refuse service on grounds prohibited by applicable human rights or consumer protection laws.

Content submitted through the website, excluding payment-card information, may be transmitted through different networks and adapted to the technical requirements of those networks or devices.

Payment-card information is processed through secure payment providers and encrypted during transmission according to the applicable payment processor’s security standards.

You may not reproduce, copy, duplicate, sell, resell, exploit, or commercially use any portion of the website or services without our prior written permission, except as permitted by applicable law.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 – WEBSITE INFORMATION

We make reasonable efforts to ensure that the information displayed on the website is accurate and current.

However, website content may occasionally contain:

  • Typographical errors
  • Translation errors
  • Outdated information
  • Product specification changes
  • Colour or image variations
  • Availability changes
  • Pricing or promotional errors

General website content is provided for informational purposes and should not replace the product manual, safety instructions, applicable laws, or model-specific information.

Historical information may be provided for reference and may no longer reflect current products or services.

We may update website content when reasonably necessary. Nothing in this section limits our responsibility for product representations, required disclosures, or other obligations imposed by applicable law.

SECTION 4 – PRICES, CURRENCY AND TAXES

Unless otherwise clearly stated, prices displayed on coswheelebike-ca.com are in Canadian dollars (CAD).

Applicable taxes may include:

  • Goods and Services Tax (GST)
  • Harmonized Sales Tax (HST)
  • Provincial Sales Tax (PST)
  • Québec Sales Tax (QST)
  • Other applicable sales or environmental taxes

Applicable taxes will normally be calculated and displayed during checkout based on the order and delivery location.

Product prices, promotions, and availability may change without advance notice. A price change does not affect an order that has already been accepted, except where permitted by applicable law or where an obvious pricing error has occurred.

Discounts, coupons, gifts, bundles, and promotional offers may be subject to separate eligibility requirements and may not be combined unless expressly stated.

SECTION 5 – PRODUCTS AND SERVICES

Certain products and services may be available exclusively online and may have limited quantities.

Products are subject to our:

  • Shipping Policy
  • Return & Refund Policy
  • Warranty Policy
  • Privacy Policy
  • Any product-specific terms disclosed before purchase

We make reasonable efforts to display product colours, images, dimensions, and specifications accurately. The appearance of a product may vary depending on screen settings, lighting, production updates, and normal manufacturing variations.

We may make reasonable product improvements or replace a component with one of substantially equivalent quality and function, provided that the change does not materially reduce the product’s advertised performance or violate applicable law.

We may limit product quantities, sales regions, or orders where reasonably necessary. We may also discontinue products at any time.

Nothing in these Terms excludes statutory warranties or legal guarantees relating to product quality, durability, fitness for purpose, or correspondence with product descriptions where such rights apply.

SECTION 6 – ELECTRIC BIKE CLASSIFICATION AND LEGAL USE

Electric bicycle laws and classifications vary across Canada and between provinces, territories, and municipalities.

Some COSWHEEL products—particularly high-powered or high-speed models—may not qualify as power-assisted bicycles or electric bicycles for public-road use in certain jurisdictions.

Products exceeding local motor-power, speed, equipment, or certification limits may be restricted to:

  • Private property
  • Off-road areas where permitted
  • Closed-course riding
  • Other locations where their use is legally authorized

The availability of a product for sale does not mean that it can legally be operated on every public road, bicycle lane, trail, park, or other public area.

Before purchasing or operating a product, the customer is responsible for confirming:

  • The legal classification of the specific model
  • Permitted riding locations
  • Rider age requirements
  • Helmet requirements
  • Registration or licensing requirements
  • Insurance requirements
  • Equipment requirements
  • Speed and motor-power limits
  • Municipal trail and road restrictions

Customers must operate products safely and in accordance with the owner’s manual, product warnings, and applicable law.

COSWHEEL does not encourage or authorize unlawful product use. Nothing on the website should be interpreted as legal advice or as a guarantee that a particular model is road legal in the customer’s location.

SECTION 7 – ORDERS AND CONTRACT FORMATION

Submitting an order does not automatically mean that the order has been accepted.

After an order is submitted, we may send an automated acknowledgement confirming that we received it. This acknowledgement does not necessarily constitute final acceptance.

An order is generally accepted when we:

  • Send a final order confirmation;
  • Confirm shipment; or
  • Otherwise expressly confirm acceptance.

We may reject or cancel an order before acceptance for reasons including:

  • Product unavailability
  • Payment authorization failure
  • Suspected fraud
  • Incorrect product or pricing information
  • Delivery restrictions
  • Duplicate orders
  • Resale activity
  • Legal or regulatory restrictions

If we cancel an order after payment has been collected, we will issue the applicable refund to the original payment method.

SECTION 8 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate information when placing an order or creating an account.

This information may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information

You are responsible for promptly updating information required to process your transaction or deliver your order.

We may limit or cancel orders placed under:

  • The same customer account
  • The same payment method
  • The same billing or shipping address
  • Accounts or identities reasonably associated with unauthorized resale or fraud

If we change or cancel an order, we may attempt to notify you using the contact information provided at checkout.

You are responsible for ensuring that your shipping address is complete and accurate. Address changes made after shipment are not guaranteed and may be subject to carrier fees under our Shipping Policy or Return & Refund Policy.

SECTION 9 – PAYMENT PROCESSING

Payments may be processed by third-party payment providers.

The payment methods available at checkout may include credit cards, PayPal, digital wallets, installment-payment services, or other available payment methods.

Your use of a third-party payment service may be subject to that provider’s separate terms and privacy policy.

The merchant name or billing descriptor displayed at checkout or on your payment statement may include “COSWHEEL,” “coswheelebike,” an affiliated entity name, a payment processor name, or a country or regional identifier.

The applicable seller and payment-processing entity should be identified in the checkout information, order confirmation, invoice, or payment record.

You represent that:

  • You are authorized to use the payment method provided;
  • The payment information is accurate;
  • There are sufficient funds or credit available; and
  • The payment does not violate applicable law.

SECTION 10 – SHIPPING AND DELIVERY

Shipping times shown on the website are estimates unless expressly stated otherwise.

Delivery may be affected by:

  • Product availability
  • Order processing
  • Weather conditions
  • Carrier delays
  • Remote delivery locations
  • Customs processing
  • Public holidays
  • Incorrect customer information
  • Events outside our reasonable control

Products stored in our Canadian warehouse may have different delivery times from products shipped from outside Canada.

Detailed shipping times, costs, tracking information, address changes, and delivery conditions are governed by our Shipping Policy.

Customers should inspect products promptly after delivery. Visible shipping damage, missing components, or incorrect products should be reported according to our Return & Refund Policy.

Nothing in this section limits statutory cancellation or refund rights relating to delayed or failed delivery.

SECTION 11 – RETURNS, REFUNDS AND WARRANTIES

Returns, cancellations, exchanges, refunds, damaged shipments, and price adjustments are governed by our Return & Refund Policy.

Manufacturing defects, warranty eligibility, covered components, exclusions, and warranty remedies are governed by our Warranty Policy.

These policies form part of these Terms.

Nothing in these policies or Terms excludes any legal warranty, condition, consumer remedy, or statutory right that cannot be excluded under applicable Canadian law.

If a voluntary COSWHEEL policy conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail.

SECTION 12 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, payment services, financing services, protection plans, maps, reviews, tracking tools, or other services operated by third parties.

We do not necessarily control these third-party services.

Your use of a third-party tool or service may be subject to the third party’s:

  • Terms of service
  • Privacy policy
  • Eligibility requirements
  • Fees
  • Dispute procedures

To the extent permitted by law, third-party tools are made available on an “as available” basis. Customers should review the applicable third-party terms before using them.

Nothing in this section limits our responsibility where we are legally responsible for the conduct of a third-party service provider acting on our behalf.

SECTION 13 – THIRD-PARTY LINKS

The website may contain links to websites or services operated by third parties.

We do not control and are not responsible for the content, security, accuracy, availability, privacy practices, or business practices of independent third-party websites.

A link does not necessarily represent our endorsement of the third party.

Customers should review the third party’s terms, privacy policy, refund policy, and other applicable conditions before completing a transaction.

Concerns regarding an independent third-party product or service should normally be directed to that third party. However, this does not limit any rights the customer may have against COSWHEEL under applicable law.

SECTION 14 – USER COMMENTS, REVIEWS AND SUBMISSIONS

You may submit reviews, photographs, videos, suggestions, feedback, contest entries, or other content where the website permits it.

You retain ownership of original content that you submit. By submitting content, you grant COSWHEEL a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, translate, publish, display, distribute, and adapt that content for operating, promoting, and improving our products and services.

This licence does not authorize us to use personal information in a manner inconsistent with our Privacy Policy or applicable privacy law.

You represent that:

  • You own the content or have permission to submit it;
  • The content is accurate and not misleading;
  • The content does not violate intellectual property, privacy, publicity, or other rights;
  • The content is not unlawful, defamatory, abusive, obscene, discriminatory, or harmful;
  • The content does not contain malware or destructive code.

We may moderate, reject, or remove content that violates these Terms or applicable law.

We are not required to maintain unsolicited submissions in confidence, pay compensation for them, or respond to them, unless otherwise agreed in writing.

SECTION 15 – PERSONAL INFORMATION

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy and applicable Canadian privacy laws.

By submitting personal information, you acknowledge that it will be handled as described in our Privacy Policy.

Where required by law, we will obtain appropriate consent before using personal information for a new purpose or sending commercial electronic communications.

Please review our Privacy Policy for information about:

  • What personal information we collect
  • Why we collect it
  • How it is used and disclosed
  • Cookies and analytics
  • Service providers
  • International data processing
  • Retention and security
  • Customer privacy rights
  • How to contact us about privacy

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

The website may occasionally contain errors relating to:

  • Product descriptions
  • Specifications
  • Pricing
  • Promotions
  • Shipping charges
  • Delivery estimates
  • Tax calculations
  • Inventory availability

We may correct genuine errors and update inaccurate information.

If a material error affects an order, we may contact the customer to:

  • Confirm the corrected information;
  • Offer a reasonable alternative; or
  • Cancel the affected order and issue a refund.

We will not rely on this section to avoid obligations arising from misleading representations or other requirements imposed by applicable law.

SECTION 17 – PROHIBITED USES

You must not use the website or its content:

  • For an unlawful or fraudulent purpose
  • To encourage others to commit unlawful acts
  • To violate applicable international, federal, provincial, territorial, or municipal law
  • To infringe intellectual property rights
  • To harass, threaten, abuse, defame, or discriminate against others
  • To submit false, fraudulent, or misleading information
  • To upload malware, viruses, or destructive code
  • To collect personal information without lawful authority
  • To send spam, phishing messages, or other deceptive communications
  • To scrape, crawl, or extract website content in a manner that harms the website or violates applicable law
  • To interfere with website security or operation
  • To impersonate another person
  • To place fraudulent orders or misuse payment systems
  • To circumvent purchase limits or other security measures

We may suspend or terminate access for a violation of this section.

SECTION 18 – WEBSITE DISCLAIMER AND LIMITATION OF LIABILITY

We do not guarantee that the website will always be uninterrupted, timely, secure, or free from technical errors.

The website may occasionally be unavailable due to:

  • Maintenance
  • Updates
  • Hosting interruptions
  • Cybersecurity incidents
  • Network failures
  • Events beyond our reasonable control

To the extent permitted by applicable law, the website and its general online functions are provided on an “as available” basis.

This website disclaimer does not eliminate or reduce:

  • Our obligations concerning products sold to consumers;
  • Express product warranties provided by COSWHEEL;
  • Statutory warranties or legal guarantees;
  • Liability for fraud, wilful misconduct, or gross negligence;
  • Liability for personal injury where it cannot legally be excluded;
  • Any other right or liability that cannot legally be excluded.

To the maximum extent permitted by law, COSWHEEL will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising solely from the use or unavailability of the website.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Some Canadian provinces and territories do not permit certain exclusions or limitations. In those jurisdictions, the relevant exclusions or limitations apply only to the maximum extent legally permitted.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless COSWHEEL and its affiliates, officers, directors, employees, contractors, and service providers from third-party claims reasonably arising from:

  • Your unlawful use of the website;
  • Your material breach of these Terms;
  • Content you submit that violates another person’s rights; or
  • Fraudulent or intentionally harmful conduct by you.

This section does not require a consumer to indemnify COSWHEEL for COSWHEEL’s own negligence, product defect, breach of contract, statutory violation, or other conduct for which liability cannot legally be transferred to the consumer.

SECTION 20 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed only to the extent necessary.

The remaining provisions will continue in effect, provided that doing so does not materially alter the essential purpose of these Terms or violate applicable law.

SECTION 21 – TERMINATION

These Terms remain effective until terminated by you or COSWHEEL.

You may stop using the website at any time.

We may suspend or terminate access to the website if we reasonably believe that you have:

  • Materially violated these Terms;
  • Used the website unlawfully;
  • Engaged in fraud or abusive conduct;
  • Threatened website security;
  • Misused our services or policies.

Termination does not affect rights, payment obligations, warranty rights, or liabilities that arose before termination.

Provisions that by their nature should survive termination—including intellectual property, payment obligations, liability limitations, and dispute provisions—will remain in effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with the policies and notices incorporated by reference, constitute the agreement between you and COSWHEEL concerning your use of the website and purchases made through it.

The incorporated policies include the:

  • Shipping Policy
  • Return & Refund Policy
  • Warranty Policy
  • Privacy Policy

If there is a conflict between these Terms and a mandatory requirement of applicable consumer law, the mandatory legal requirement will prevail.

Our failure to exercise or enforce a right does not waive that right.

Any ambiguity will be interpreted in accordance with applicable law and will not automatically be interpreted in favour of the party that drafted the provision.

SECTION 23 – GOVERNING LAW AND DISPUTES

These Terms and purchases made through the website are governed by the applicable laws of Canada and the province or territory in which the customer resides, without limiting any mandatory consumer protection rights available in that jurisdiction.

If a dispute arises, customers should first contact COSWHEEL Canada so that we can attempt to resolve the matter directly.

Nothing in these Terms requires a consumer to:

  • Waive a non-waivable statutory right;
  • Submit exclusively to private arbitration;
  • Waive access to a court or consumer protection authority;
  • Waive participation in a class proceeding where such a waiver is prohibited;
  • Bring a claim in a jurisdiction other than one available under applicable law.

Customers may pursue any remedy available under the laws of their province or territory.

SECTION 24 – QUÉBEC AND OTHER PROVINCIAL RIGHTS

Residents of Québec may have additional rights under Québec consumer protection and language laws, including rights relating to:

  • Distance contracts
  • Required pre-contract disclosures
  • Delivery delays
  • Cancellation and refunds
  • Legal warranties
  • Product durability
  • Language of contracts and customer-facing materials

Nothing in these Terms limits those rights.

Consumers in other provinces and territories may also have additional rights that cannot be waived. Where these Terms conflict with a mandatory provincial or territorial consumer protection requirement, that requirement will prevail.

SECTION 25 – CHANGES TO THESE TERMS

We may update these Terms to reflect:

  • Changes to our products or services
  • Operational changes
  • Legal or regulatory requirements
  • Security requirements
  • New website features

The current version and “Last updated” date will be posted on this page.

Changes will apply prospectively from the effective date unless applicable law permits or requires otherwise.

Material changes will not retroactively reduce rights relating to an order already accepted unless the customer agrees or applicable law permits the change.

Continued use of the website after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 26 – CONTACT INFORMATION

Questions about these Terms and Conditions should be sent to:

COSWHEEL Canada Customer Service
Website: coswheelebike-ca.com
Email: service.ca@coswheel.com

For returns and refunds, please review our Return & Refund Policy.

For warranty claims, please review our Warranty Policy.

For shipping information, please review our Shipping Policy.

For questions about personal information, please review our Privacy Policy.